Policies
Hours of Operation
Monday through Friday from 9:00AM to 5:00PM (Pacific Standard Time)
Technical Support
If you any technical assistance on products purchased from KurumaZ or information regarding any orders, we will gladly help in any way we can. Just call us at (408)655-8607.
Web Orders
Placing an order through our web site is quick, convenient, and secure. You can place an order at any time. All orders submitted will be processed the very next business day. All complete, ready-to-ship, verified and approved orders will be shipped the day we process your order. Email notifications will confirm and advise you of the status of your order.
Phone Orders
If you feel more comfortable placing a order of the phone feel free to give us a call. Just have a list ready of what you like to order, the year, make and model of your vehicle, your credit card account number and expiration date, and call our order lines during our hours of operation. (408)655-8607
Orders by Mail
Please fill out your order form and send it to: KurumaZ, Campbell, CA 95008 USA. Please be sure to enclose the payment with the proper total. We recommend you notify us if you plan on sending an order or payment before.
Prices
Prices of all merchandise do not include shipping or handling charges. All prices are subject to change without notice. California residents add 8.25% sales tax.Method of Payment
All orders must be prepaid before we can ship. We do not offer COD or Billing Service.We accept the following forms of payment
- Domestically issued Visa or MasterCard (All Visa/MasterCard Orders will be shipped to the Billing Address Only.)
- Money Order(s) in U.S. Currency,
- Certified Check(s)/Bank Draft(s) in U.S. Currency,
- Personal Checks payable to KurumaZ (All returned checks are subject to a US$25.00 charge), or
- Electronic Funds Transfer/Bank Wire.
- USPS (US Postal Service)Priority Mail (Standard for smaller items 1-3 pounds)
- UPS Ground Service
- UPS 2 Day Air Service
- UPS 3 Day Select Service
Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. KurumaZ reserves the right to change the method of shipping suited to the product(s) ordered and the destination of the package(s).
Methods of Shipping for PO Box, APO/FPO and Other Military Station Orders
- USPS(US Postal Service) - Priority Mail
(Note: Any export/import fees and custom duty will be collected by the Carrier.)
(Note: All shipments are subject to all standards and regulations set by the U.S. Postal Service.)
Return Policy
Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Please do not return shipment back to KurumaZ without Return Authorization. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, Credit Card Credit, or Account Credit, all to be determined by KurumaZ. A 30% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.
Refused Shipments
Any refused shipments sent back to KurumaZ does not constitute the right to a refund or credit. It is the customers responsibility to make all arrangements with KurumaZ for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 30% restocking fee.
Back-Order Policy
If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so.
Availability of Products
All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. Options Auto Salon will not be held responsible for long delays beyond our control.
Product Specifications
Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site was true and correct at the time of publication.
Legality of Products
KurumaZ offers a wide variety of merchandise designed to improve the appearance and performance of your vehicle. The rules and regulations regarding the use of some or all of these items may vary from state to state and/or city to city. KurumaZ will not guarantee the legality of use or installation of any given items in your particular area. We highly recommend that you check with your local law enforcement agency. Violation of any laws may subject the owner and/or operator of the vehicle to a fine and/or penalty.
Warranties
No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by KurumaZ is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on lights, light bulbs, electrical parts, and internal engine or turbo parts.
Shipping Errors
If you receive an incorrect item due to our error, we will issue a UPS Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you.
Claims
All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Options Auto Salon will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.
Legal Venue
In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Global Business Advisors Ltd, PMB#233,14510 Big Basin Way, Saratoga, CA 95070. KurumaZ customers will acknowledge and agree to this stipulation once a transaction has been made with KurumaZ.
Engine Performance Upgrades
All engine performance upgrades directly related to engine, exhaust system, turbocharging/supercharging system, and fuel injection system are legal in California only for racing vehicles which may never be used upon a highway unless otherwise specified. Persons in other states must check their local and state laws regarding use.